Sales Information

Here at Vision Air, we take our business very seriously. This means that our sales & installation practices are clearly stated, as are our guarantees and pricing.

All these provide our customers with information that is clear, therefore allowing them to make informed choices.

This page provides you an overview of our Sales Information. For an easier search, do use our drop-down menu under the "Sales Info" tab to get the information regarding the topic that you need in an even quicker time!

Below, we have available information on:

1. Pricing

Our stated prices are all NETT with no hidden charges, which means the final price is exactly what is shown.

The stated prices are for standard installations at a BTO/HDB flat. We do understand that the house that you have may not be a BTO/HDB (e.g. Commercial Buildings, Private Homes, etc); however, do not worry, a quotation will be given upon a survey of your home. Depending on the layout and structure of the home, this price may vary. For a more accurate quotation, please contact us for a free, no-obligation survey!

Prices stated exclude the:
i) Stainless Steel Bracket ($150 nett, if required);
ii) Electrical Isolator ($300 nett, normally comes installed with standard government flat)

 

2. Installation Practices 

Our technicians and installers are dedicated professionals who have many years of experience between them. They are committed to honest quality service and customer education and satisfaction.

We have technicians who are BCA-Qualified to carry out the necessary works. 
Check out the BCA List of Installers

We will normally send a personnel down to your home to do a free, non-obligatory survey first. This survey will allow Vision Air to advise the customer on the best possible route as well as installation options. After which, a quotation will be given to you.

Upon agreement, we will arrange a subsequent date to carry out the installation. While payment is cash-on-installation, we accept bank transfers and cheques as well. Warranty cards will be issued upon a completed payment.

 

3. Installation Materials

In order to provide customers with a high quality of satisfaction, Vision Air only uses the best materials available.

i. Copper Pipes

The thickness of copper used affects the ability of the pipes to withstand refrigerant pressure. A smaller number denotes a thicker copper pipe.

While the minimum standard is 24 SWG with many other installers using 23 SWG copper pipes as the industry standard, Vision Air ensures that only 22 SWG copper pipes are used for our installations. This means that you get only the thickest copper pipes for our installations!

ii. Thermal Insulation

Thermal insulation is used around the copper pipes to prevent condensation issues from occurring. It is important to note that there are many different kinds of insulation - each unique for various purposes.

The aspect of insulators that is usually compared is the thickness of the insulation, which provides a temperature gradient from the copper pipes to the surrounding air such that condensation is prevented. These insulators prevent heat loss via the process of conduction.

Insulation are divided into two main classes: Class 1 and Class 0 with different fire-rated properties. Class 1 refers to the insulation having fire-resistant properties while Class 0 refers to insulation being very fire-retardant. For regular installations, Class 1 suffices - Vision Air does not advocate our valued customers paying more for something that they do not actually need.

While 3/8" thickness remains the industry standard, Vision Air strives to provide all our standard installations with thermal insulation of 1/2" thickness. This service is presently done free-of-charge as we strive to give all our customers a peace of mind. As seen from the picture above using a common 1/4" copper pipe as a control, the difference between the two insulation sizes is actually quite substantial.

Armaflex,Thermaflex and Kemflex are the brands of insulation we currently carry with each having specific qualities. We always evaluate and ensure that the most suitable insulation is used for each installation. However, customers are free to specify their requirements and this will be fulfilled at no extra charge!

iii. PVC Drainage Pipes

Most homes with old systems have 13mm PVC drainage pipes installed - which was the industry standard in the past.

Vision Air only uses 16mm PVC drainage pipes to ensure a smoother flow of water with reduced risk of blockages. In addition, our installation includes a 1/4" thermal insulator around the pipes to prevent further condensation from forming - giving you an increased sense of security!

iv. Electrical Wires

Electrical wires are an important component of your air-conditioning system. Vision Air uses only Singapore-made wires from reputable brands (e.g. Keystone, Sigma, DNE, etc.) With each various brand having specific qualities, we ensure that the most suitable wire is used for the job.

We only use 4C40 or 3C70 wires to ensure that quality and safety are not compromised.

 

4. Servicing & Repair Information

The aim of servicing is to keep your air-conditioners running at an optimal level. Regular servicing is advised to ensure a smoother airflow and to prevent pipe blockages that may lead to water leakage.

Contrary to popular belief, servicing is not merely about cleaning your air filter, although that is encouraged. A proper service engages various parts of the air-conditioning unit that may not be accessible to the everyday user.

At Vision Air, our regular servicing includes the following services:

i) clean coil, filter and drain connection;
ii) clean and dust unit's air blower;
iii) inspect compressor, mounting springs and refrigerant system, when necessary;
iv) inspect operation of Fan Motor & Compressor;
v) check and adjust thermostat and other electrical controls.

Should a fault be detected by our mechanics during the regular servicing, we will cease the servicing. The client may request our mechanics to inspect the fault ($50 - $80, depending on severity) which will then be converted to a troubleshooting instead of a servicing.

Depending on the issue, a follow-up quotation will then be offered for the rectification of the fault. This might be done at a later date, subject to the availability of spare parts or equipment.

 

5. Warranty & Guarantees

i. For All Installations 

- 1 Year Manufacturer's Warranty on Fan Coil Unit
- 5 Years Manufacturer's Warranty on Compressor
- 1 Year Installation & Workmanship Warranty from Vision Air
- FREE On-Site Consultation & Survey
- FREE Disposal & Removal of Old Units

ii. For Servicing (Normal / Chemical)

- 60 Days Guarantee Against Water Leakages

This is one of the longest servicing guarantees in Singapore and it affirms our confidence in the level of service we provide. With Vision Air's servicing packages, you can rest assured in the quality and commitment of our air-conditioning servicings.

iii. Repair Services

- 1 Week Guarantee on Replacement Parts (Vision Air)

Most spare parts do not come with warranties from the manufacturers. While Vision Air endeavours to provide customers with a guarantee of a spare part's effectiveness, we seek the customer's understanding that it is difficult to provide this guarantee due to limitations inherent in the spare part's purchase.